Clean your toy before and after each use with warm water and a toy-safe cleaner. Avoid using harsh soaps or alcohol-based cleaners on silicone products. Store in a cool, dry place away from direct sunlight.

Unopened items in their original sealed packaging can be returned within 30 days of delivery for a full refund. For hygiene reasons, opened items cannot be returned. If your order arrives damaged, defective or incorrect, contact us within 7 days and we will send a free replacement or a full refund.

Yes! App-controlled toys such as the We-Vibe Chorus Pro connect to a phone app, so a partner can control them from anywhere.

Most products come with a magnetic USB charging cable. Simply attach the charger to the magnetic port and plug into any USB power source. A full charge typically takes 60–90 minutes.

Most of our products are IPX7 waterproof, meaning they can be submerged in water up to 1 meter for 30 minutes. Always check the individual product description for specific waterproof ratings.

Yes! Body safety drives what we stock. We carry established brands and materials chosen to be non-toxic and free from harmful chemicals like BPA and phthalates, including body-safe silicone, borosilicate glass and medical grade stainless steel. Your safety is our top priority.

App-controlled toys such as the We-Vibe Chorus Pro connect to your smartphone via Bluetooth. Simply download the free app, pair your device, and enjoy full control over vibration patterns, intensity, and more, even from long distances!

Rinse with warm water and a mild unscented soap after every use, let it air dry completely, then store it in its own pouch away from other toys.

We do not ship to PO Boxes at this time.

Contact us at connect@wetritual.com within 7 days with a photo of the issue and we will resolve it immediately.

Standard shipping is $9.95 and takes 5 to 8 business days after 1 to 2 days of order processing. Orders over $75 ship free.

Yes. Plain unmarked packaging, no product names or adult-related content anywhere on the outside. Your privacy is our priority.